Patient Experience Customer Service Representative
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
We’re seeking customer service professionals to answer incoming calls from patients and insurance companies. In this position, the goal is to resolve the caller’s issues/concerns with one call.
- Handle high volume of inbound calls from patients and insurance companies.
- Provide patients with accurate information regarding their account status, insurance processing, denials, or other questions regarding their bill/account.
- Follow all applicable SOPs while providing excellent customer service.
- Maintain productivity goals and meet deadlines set by the Customer Service Manager.
Qualifications
- Telephone customer service experience.
- Computer literate with the ability to work between multiple computer systems.
- Excellent verbal and written customer service skills.
- Strong attention to detail.
- Ability to multi-task.
- Good judgement and decision-making skills.
- Ability to work both independently and in a team environment.
Requirements
- Preferred or Desired Experience/Knowledge: Call center and/or prior medical billing accounts receivable experience and/or medical terminology experience and a basic understanding of how insurance processes medical claims.
- Education: High School diploma or equivalent education/experience.
- Work Environment: Involves sitting approximately 90 percent of the day; high volume telephone customer service. Remote work.
- Equipment Operated: Standard office equipment, multi-line telephone, computer, fax, copiers, printers, etc.
Benefits
- Competitive wage.
- Comprehensive benefits program including:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Telehealth
- Life
- Disability
- Employee Assistance Program
- 401k Retirement Savings
Job Requirements
- Telephone customer service experience.
- Computer literate with the ability to work between multiple computer systems.
- Excellent verbal and written customer service skills.
- Strong attention to detail.
- Ability to multi-task.
- Good judgement and decision-making skills.
- Ability to work both independently and in a team environment.
- Preferred or Desired Experience/Knowledge: Call center and/or prior medical billing accounts receivable experience and/or medical terminology experience and a basic understanding of how insurance processes medical claims.
- Education: High School diploma or equivalent education/experience.
- Work Environment: Involves sitting approximately 90 percent of the day; high volume telephone customer service. Remote work.
- Equipment Operated: Standard office equipment, multi-line telephone, computer, fax, copiers, printers, etc.
Benefits
- Competitive wage.
- Comprehensive benefits program including:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Telehealth
- Life
- Disability
- Employee Assistance Program
- 401k Retirement Savings
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