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Role Description

Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers.

What you'll do

• Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter

Qualifications

• 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
• Must be located on the U.S. East Coast
• Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
• Strong verbal and written communication skills
• Experience managing Cisco/Juniper routers and your own Linux servers
• Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP) and their use for infrastructure design and operations
• Programming proficiency in a scripting language
• Understanding of DDoS attacks and basic mitigation methods

Benefits

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options