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Role Description

Remote* Customer Service Rep - Full-Time - M-F (some Weekends)

Our goal is to leave each customer feeling 100% satisfied with the service they receive on the first call and that they were our most important call of the day.

• Handle inbound/outbound calls, emails, and other communications.
• Input orders and appointments accurately across multiple programs.
• Document inquiries for outside sales.
• Solve problems independently and with the team.
• Manage escalated calls promptly, summarizing for managers.
• Utilize excellent interpersonal, verbal, and written communication skills.
• Perform general office duties like filing, faxing, and creating Word and Excel documents.
• Be flexible in taking on additional tasks as needed.

Qualifications

• Dependability and excellent attendance.
• 2+ years of customer service and/or office administrative experience (preferred).
• Strong organizational, communication, and time management skills.
• Ability to quickly learn programs and product knowledge.
• Proficiency in using a PC and navigating a Windows environment.

Requirements

• Full-time, year-round work with OT opportunities.
• Hourly Starting pay: $16.00 - $19.00 DOE.
• Schedule: 12:30 PM - 9:00 PM (CST) Monday - Friday (Some Mandatory weekends).

Benefits

• Employer-paid medical, vision, and dental, discounted for family.
• Paid time-off and 401k with company match.
• On-the-job training and tuition reimbursement.

Company Description

Join Honey Bucket, a division of Northwest Cascade, and be part of an employee-owned company excelling in portable restrooms, hand-washing stations, fencing, and storage containers. Home of over 650 employees in seven states, we offer driven individuals opportunities to earn more than just a paycheck!

Equal Opportunity Employer: Opportunities are equal for all people through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We value diverse perspectives and backgrounds and believe they create a strong and innovative workforce that delivers outstanding results.