BECU

Insured by NCUA | Equal Housing Opportunity Lender

Strategic Support Director – Member & Digital Experience

EcommerceEcommerceFull TimeRemoteTeam 1,001-5,000Since 1935H1B SponsorCompany SiteLinkedIn

Location

California + 4 moreAll locations: California, Idaho, South Carolina, Texas, Washington

Posted

6 days ago

Salary

$133.1K - $248.3K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Lead SAFE Integration Program Delivery: You will drive the execution of MDX’s largest enterprise initiative, coordinating cross-functional readiness across marketing, digital, retail, and contact center teams while ensuring alignment with the IMO and SAFE partners. • Guide Cross-Functional Sub Workstreams: You’ll partner with executive and director-level workstream leads to clarify requirements, monitor progress, anticipate risks, and maintain alignment across all MDX functions. • Act as the Executive Right Hand: You will operate as a strategic extension of MDX executive leadership, providing thought partnership, decision support, and high-level oversight for integration deliverables. • Shape Divisional Strategy: You’ll collaborate with senior leaders to refine divisional strategic direction and ensure integration work aligns with enterprise priorities and long-term roadmap goals. • Develop Operational Cadence and Structure: You will establish and manage MDX operating rhythms—business reviews, visibility routines, and planning cycles—to maintain clarity, momentum, and accountability. • Serve as a Change Leader: You will guide teams through major changes, bridging communications, aligning stakeholders, and enabling progress even when partners are under heavy demand. • Lead Division-Level Communications: You’ll develop messaging and communications that unify the division, clarify goals, and reinforce transparency throughout transformational efforts. • Prepare Executive and Board-Ready Deliverables: You will build concise, high-quality updates, proposals, and presentations to support decision-making among the executive team and board-level leadership. • Influence Senior Leaders Across the Organization: You’ll collaborate with executives, senior leaders, and SAFE partners to drive decisions, remove barriers, and ensure readiness for legal Day 1 and beyond. • Leverage Data and Feedback to Drive Improvements: You’ll use survey insights and organizational feedback to identify trends and create action plans that enhance both employee and member experiences. • Support Organizational Design and Planning: You will contribute to discussions on structure, staffing, budgets, and long-range planning to help shape MDX’s future-state operating model.

Job Requirements

  • Bachelor’s degree in Business Administration, Communications, or equivalent experience.
  • 10 years of relevant experience in operations management, project management, business implementation, or organizational communications, with a strong preference for candidates who have gained this experience within the banking or financial services industry.
  • Experience leading large-scale project teams.
  • Enterprise-level program and project management experience, including complex, cross-functional initiatives.

Benefits

  • 401(k) Company Match (up to 3%)
  • 4% annual contribution to your 401(k) by BECU
  • Medical, Dental and Vision (family contributions as well)
  • PTO Program + Exchange Program
  • Tuition Reimbursement Program
  • BECU Cares volunteer time off + donation match

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