About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.

About the Role

Interested in strategy, operations, customer experience, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise team as we build and scale strategic partnerships. You'll be a critical part of the company’s strategic growth plan, supporting partnerships process improvement, process execution, and piloting new initiatives.

As a Growth Coordinator, you’ll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry. Your role will be instrumental to the collective success of SonderMind and our partners. We’re looking for someone who is customer-obsessed and sees both clear and hidden opportunities to serve to unlock value for our partners. From implementation to reporting, you’ll support our Integrations team to ensure we are delivering an exceptional client experience.

What you’ll do

• Support Account Managers in day-to-day execution of multiple partner accounts

• Deliver exceptional client experience while supporting client success needs

• Conduct research to support partnership strategy and engagement

• Support report development for account managers

• Conduct outbound calls, emails, and other customer engagement activities

• Execute other administrative activities that may be needed to deliver an exceptional partner experience

What does success look like?  

• Account processes and support actions run smoothly

• You understand the business processes for partner accounts and execute them successfully meeting required SLAs

• Account Managers are well prepared and supported in partnership functions

Who You Are

• Self-starter excited about working at a fast-paced startup

• You’re intellectually curious and naturally pull the string until you find the answer

• Ability to communicate and present issues and needs clearly

• Comfortable talking with customers via phone or email 

• Flexible to support a variety of tasks and dynamic demands

• Have a customer-first mentality and operate with the utmost professionalism

• Organized with ability to clearly document and track asks and deliver against known timelines to partners

Our Benefits 

This is a non-exempt, hourly position with a pay rate of $25.00 per hour.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy, with a minimum of three weeks off per year

• A holiday schedule that follows standard U.S. holidays

• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)

• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options

• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)

• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave

• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested

• Join teammates from across the country at our annual company gathering

• Company shutdown between Christmas and New Year’s

• Supplemental life insurance, pet insurance, commuter benefits, and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.