• Serve as the primary point of contact for customers throughout the integration lifecycle, building trusted relationships through proactive, clear, and timely communication. • Own project scope, timelines, milestones, and deliverables; align expectations with contractual agreements and customer requirements. • Lead customer kickoffs, regular status reviews, risk discussions, and project closeouts to maintain alignment and momentum. • Manage change requests and scope adjustments in collaboration with customers and internal stakeholders. • Develop and maintain detailed project plans, schedules, and dependency tracking; monitor progress and drive actions to keep projects on track. • Coordinate cross-functional internal teams across Engineering, Operations, Procurement, Logistics, and Support to ensure smooth execution. • Identify risks, issues, and potential blockers early; implement mitigation plans and escalate when necessary. • Track project budgets, resource allocation, and delivery performance to ensure projects are completed on time and to quality standards. • Identify, source, and order required parts, components, materials, and third-party services needed for integrations. • Track procurement status, lead times, and deliveries; proactively address supply chain constraints to prevent schedule impacts. • Coordinate with vendors and internal procurement partners to resolve ordering, fulfillment, or quality issues. • Drive high levels of customer happiness by anticipating needs, resolving issues quickly, and ensuring a smooth transition to post-integration support. • Document project outcomes, lessons learned, and customer feedback to improve future integrations and delivery processes. • Partner with internal teams to refine integration workflows, tooling, and communication practices.