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Role Description

We are expanding our remote travel support team and seeking organized, detail-oriented professionals to assist with travel reservations and itinerary coordination. In this role, you will support clients with planning and booking travel arrangements while providing professional service in a fully remote work environment. Prior experience in the travel industry is helpful but not required. Structured training and onboarding are provided.

• Support clients with booking flights, hotels, cruises, and tailored holiday packages.
• Communicate professionally via email, phone, and online chat.
• Research destinations, offers, and travel options to suit each client's needs and budget.
• Prepare personalised travel itineraries and simple proposals or quotes.
• Resolve booking questions and provide solutions quickly and efficiently.
• Maintain accurate client details and booking records.
• Attend optional virtual training sessions and stay up to date on travel trends and supplier promotions.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional manner with strong attention to detail.
• Self-motivated, organised, and able to work independently.
• Confident using computers, email, and online tools.
• Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential.

Requirements

• Laptop or desktop computer.
• Reliable broadband internet connection.
• Smartphone for communication and updates.
• Quiet workspace suitable for client conversations.

Benefits

• Fully remote work structure.
• Flexible scheduling framework.
• Structured training and ongoing support.
• Collaborative team environment.
• Access to industry-related travel benefits.