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Role Description

You are a high-energy, data-driven, and strategic Inbound Business Development Manager to lead our front-line Inbound Business Development team. You will own the lead-to-opportunity conversion funnel, optimizing for speed-to-lead, qualification accuracy, and exceptional customer experience in a fast-paced SaaS environment. You will treat inbound like a production floor by inspecting metrics daily, solving process friction immediately, and driving urgency at every stage of the funnel. You are a hands-on leader who coaches live, enforces process discipline, and proactively identifies conversion gaps before they impact the number. You don’t manage from the sidelines. You own the output and accountability that comes with it.

What You Will Do

• Lead a team of Business Development Representatives (BDRs). Conduct daily/weekly coaching sessions, including call monitoring and live shadowing to improve qualification rigor, objection handling, and improve connect-to-meeting ratios.
• Own daily inspection of the end-to-end inbound funnel and conversion performance across all lead sources (chat, demo requests, webinars, and digital campaigns). Ensure high-volume inbound leads are rapidly qualified, scheduled, and advanced through the funnel in alignment with SLAs and qualification standards.
• Proactively identify conversion gaps, capacity risks, and quality trends, and deploy corrective actions to maintain velocity, show rates, and SAL approval consistency.
• Be the operational authority within Salesforce, Qualified, and Outreach, ensuring routing accuracy, workflow adherence, and data integrity across the inbound motion.
• Provide structured oversight and process discipline to prevent leakage, enforce qualification and routing standards, and maintain pristine CRM hygiene that supports forecasting accuracy and downstream pipeline conversion.
• Own weekly forecast of inbound meeting production and show rate. Identify gaps early and implement adjustments to protect meetings set and accepted monthly targets.
• Drive team results against key metrics: Speed-to-lead, Conversion Rate (MQL/SQL), Number of Appointments Scheduled, and Qualified Pipeline Generated.
• Collaborate with RevOps and Marketing to refine lead scoring and routing logic, using Marketo Insights to provide data-backed feedback on lead quality.
• Bring insights and solutions to leadership, not just status updates. Own the "How" of hitting the number.
• Maintain a tight feedback loop with AE leadership to ensure handoff friction is zero and qualification remains elite.

Qualifications

• Proven experience managing high-volume inbound teams in a fast-paced SaaS or high-tech environment.
• Problem-solver who enjoys navigating complex CRM environments and creating order out of high-volume data.
• Expert-level command of Salesforce, Outreach, Chilipiper, and Marketo.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
• Thrive in a production-driven environment where the pace is relentless and the expectations are elite.
• Think in ratios and conversion rates. Can identify gaps in calls or dips in reports and know exactly which lever to pull.

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped right to your door.
• Compensation: Base salary with annual on-target earnings of $130,000-$150,000, dependent on skills, experience, qualifications, and location.
• Location: Permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters.
• Accommodations: Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.