6sense

6sense Revenue AI™ reimagines the way revenue teams create, manage and convert pipeline into revenue.

Senior Customer Success Operations Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$106.8K - $156.7K / year

Bachelor Degree3 yrs expEnglishTableau

Job Description

• Drive the operational efficiency and effectiveness of Customer Success organization • Develop, implement, and optimize processes, tools, and metrics to enhance customer satisfaction, retention, and growth • Act as a strategic partner to Customer Success leadership • Develop and refine the CS operating cadence and own the CS forecasting motion • Identify and implement process improvements to enhance team efficiency and customer satisfaction, retention, and growth • Create and maintain documentation across CSOps • Lead strategic initiatives and programs using project management methodologies

Job Requirements

  • Bachelor's degree in Business, Operations Management, or a related field
  • 3+ years experience in CS Operations or a similar role in a B2B SaaS company
  • Proven track record of managing sales or CS operating cadence
  • Strong proficiency in managing customer forecasts, ideally within a forecasting solution (Clari, Gong, Salesforce)
  • Demonstrated ability to drive strategic initiatives and programs
  • Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau)

Benefits

  • Health insurance
  • 401K employer matching program
  • Paid holidays
  • Self-care days
  • Paid time off (PTO)

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