• Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design • Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients • Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution • Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution • Work directly with third party vendors to resolve integration and design issues with various external systems • Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects • Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed • Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository • Audit client environments and oversee the launch of Alkami products and solutions