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Role Description

The Manager, Institutional Relations (MIR), serves as the primary liaison between CIEE and an assigned portfolio of institutions of higher education. The MIR’s primary goals are to:

• Understand each college’s needs related to international education and study abroad.
• Present CIEE’s full suite of study abroad programs and services to the institution.
• Meet and or exceed enrollment targets for all CIEE study abroad programs and services (e.g. study abroad, internships, custom programs, faculty training, Pre-College Programs, insurance, etc).

A successful MIR will be a proactive problem solver with excellent interpersonal, communication, and sales skills. This position will require domestic travel and some international travel.

Qualifications

• Bachelor’s degree.
• High energy, positive, proactive, team-oriented, problem-solver.
• A minimum of 2-5 years of hands-on experience in consultative sales of intangibles or services.
• Sales to or within institutions of higher education, personal study abroad or international experience, and experience in international education are preferred attributes.
• Individuals from underrepresented backgrounds, who will bring to CIEE a variety of perspectives and skills, are strongly encouraged to apply.

Requirements

• Consultative sales skills: Proven ability to meet targets.
• Customer service: Strong customer service skills and the ability to resolve issues fairly, expediently, and cost-effectively.
• Communication: Superior written, verbal, public speaking, and phone skills.
• Organization and administration: Strong administrative and organizational skills.
• Academia: Familiarity with U.S. academic institutions and their culture.
• Technology: Fluency in day-to-day computer use including the Microsoft Office Suite and experience in MS Excel required.
• Travel: Willing and able to travel, up to 40%.
• Demonstrated interest in higher education preferred.
• Valid US driver’s license.

Benefits

• Paid time off and Parental leave.
• Gym Reimbursement Program.
• Employee Assistance Program.
• Short-term & Long-term Disability.
• 6 floating Fridays (based on eligibility rules).
• CIEE Study Abroad and TEFL Program discounts.
• 403(b) Retirement Plan with employer contribution.
• Insurance Coverage (life, travel, medical, dental, and vision).
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent).
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).