• Collaborating with the Salesforce Lead Engineer and the Solutions Architect to propose, conceptualize, design, implement, and develop solutions from end to end • Owning the technical blueprint for assigned features — anticipating edge cases, preventing technical debt, and designing for long-term maintainability • Perform testing, debugging, change control, and documentation for major projects within the program • Develop Apex (classes and triggers), Lightning Web Components, and Flows to extend Salesforce in order to support business requirements • Create Salesforce custom API endpoints and consume external APIs to integrate with other systems used in the organization • Take ownership of release cycles to implement and deploy new/updates to existing applications and code • Collaborate with IT / Developers for other systems in order to integrate across the business • Working with Service Cloud Voice and Omni-Channel to enable telephony solutions • Design, implement, and maintain Agentforce agents — defining Topics, Instructions, and guardrails to build autonomous workflows that stay within business rules • Leverage Data Cloud to unify customer profiles and ensure AI agents operate on accurate, consistent data • Implement least-privilege access models using Permission Sets and Salesforce Shield to protect sensitive policyholder data • Use AI-assisted development tools responsibly — critically evaluating generated code for correctness, security, and architectural fit