• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders. • Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion. • Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time. • Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows. • Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices. • Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group. • Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs). • Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery. • Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed. • Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions. • Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems. • Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts. • Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level.