Supervisor of Patient Responsible
Location
United States
Posted
10 days ago
Salary
Not specified
Job Description
Role Description
The Supervisor of Patient Responsible is responsible for motivating and leading a team of patient responsible representatives. The Supervisor of Patient Responsible delivers coaching focused on skills development and reinforcement of behaviors to achieve individual, team and organizational goals. Identifies opportunities to improve work processes, policies and procedures that enhance the patient and external stakeholder experience.
- Oversee the daily activities of the team in the assigned specialty and ensure adherence to schedule, metrics and policy.
- Monitor team calls and scheduling accuracies, collaborating with QA Supervisor, and documenting feedback and coaching.
- Conduct monthly 1:1/coaching sessions with each team member.
- Coordinate with team lead to ensure daily/weekly updates are communicated to the team.
- Manage payroll and time off process for team.
- Act as resource for the team and operations to resolve complex issues and questions.
- Assess employee needs ensuring employees are properly trained and adhere to company policies, practices and procedures.
- Handle patient escalations as necessary in a professional and empathetic manner.
- Contribute ideas to improve work processes, policies and procedures that enhance the patient experience.
- Conduct interviews and screens for eligible candidates for patient responsible team.
- Exemplifies the desired culture and philosophies of the organization.
Qualifications
- High School diploma or GED minimum education requirement
- One (1) year minimum requirement of supervisory experience in healthcare billing
- Computer software applications including, but not limited to, MS Office and EMR system(s)
- Reliable high-speed internet access and Wi-Fi connection required
Requirements
- Salary Range: $50,000.00/yr - $70,000.00/yr
Benefits
- Competitive pay
- Comprehensive health and dental benefits
- Tuition reimbursement
- Paid time off
- Retirement savings plans
COVID-19 Policy
As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.
Job Requirements
- High School diploma or GED minimum education requirement
- One (1) year minimum requirement of supervisory experience in healthcare billing
- Computer software applications including, but not limited to, MS Office and EMR system(s)
- Reliable high-speed internet access and Wi-Fi connection required
- Salary Range: $50,000.00/yr - $70,000.00/yr
Benefits
- Competitive pay
- Comprehensive health and dental benefits
- Tuition reimbursement
- Paid time off
- Retirement savings plans
- COVID-19 Policy
- As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.
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