Position Title: Relocation Expense Manager
Department: Relocation Expense Management (REM)
Reports To: VP, Expense Management / Operations Leadership
Location: Flexible (Office-based or Remote)

Summary

The REM Expense Manager oversees the full lifecycle of relocation expense processing, auditing, compliance, and reporting across assigned client portfolios. This role ensures accuracy, timeliness, and policy compliance in all expense-related operations  both domestically and globally. The manager leads a team of REM Analysts, provides subject-matter expertise on relocation tax, gross up and payroll requirements, and collaborates cross-functionally to support clients, internal teams, and external partners.

The ideal candidate is detail-oriented, highly organized, and skilled at balancing analytical tasks with client-facing responsibilities.

Essential Duties & Responsibilities (other duties may be assigned):

Leadership & Oversight

• Lead, mentor, support and back up REM Analysts responsible for client expense processing.
  • Assign workload, monitor performance, and ensure team adherence to internal controls and service-level expectations.

• Provide training on systems, processes, compliance standards, and policy updates.

Expense Management & Audit

• Oversee accurate processing, auditing, and classification of transferee expenses and supplier invoices.
• Ensure all expense activities comply with client policies, IRS regulations, and relocation tax guidelines.
• Approve complex, high-dollar, or exception transactions.
• Routine audits of clients’ reporting.

Client & Stakeholder Management

• Serve as the primary escalation point for client inquiries related to expense management, payroll reporting, gross-ups, and year‑end processes.
• Participate in client reviews, program calls, and implementation meetings.
• Advise clients on best practices related to relocation expense administration and payroll handling.

Payroll & Tax Coordination

• Oversee timely preparation and delivery of payroll reports, including year‑end taxable compensation files.
• Collaborate with payroll teams, tax advisors, and client contacts to ensure accurate reporting of taxable and non‑taxable relocation benefits.
• Monitor gross-up calculations, withholding practices, and W‑2 reporting impacts.

Process Improvement & Compliance

• Identify process gaps and recommend enhancements to workflow efficiency, automation, audit practices, and quality control.
• Maintain strong internal controls around payment accuracy, documentation, and audit trails.
• Support compliance initiatives and participate in system configuration discussions and testing as needed.

Cross-Functional Collaboration

• Partner with Accounting on receivables, funds-on-deposit monitoring, and payment timing.
• Work closely with Operations, Client Relations, and Implementation teams to support seamless program delivery.
• Support proposal development or new business opportunities through subject-matter guidance.

Reporting & Analytics

• Monitor expense trends, audit results, processing volumes, and service-level performance.
• Prepare internal and external reports as needed to support operations and client management.

Qualifications & Experience

• 5+ years in relocation expense management, payroll, accounting, or related field.
• 2+ years leadership or team supervision experience preferred.
• Strong knowledge of relocation tax law, payroll processes, gross-up methodology, and W‑2 implications.
• Demonstrated expertise in auditing, expense classification, and multi‑currency processing.
• Proficiency in Microsoft Office Suite and internal expense/payroll systems.
• Excellent communication skills, both written and verbal.
• Strong client-service orientation with the ability to manage escalations with confidence.
• High level of accuracy, organization, and professional integrity.

Key Competencies

• Leadership & Team Development – Providing guidance and direction, coaching employes to develop skills, offering support when challenges arise and ensuring team members have what they need to be successful.
• Analytical Thinking & Problem Solving – Quickly identifies issues, analyzes relevant information, and develops sound, data‑driven solutions. Applies logical judgment, works well independently or with others to resolve problems early, and uses structured thinking to prevent recurrence.
• Client Service Excellence - Understands client needs and delivers professional, high‑quality service experience. Responds promptly and courteously to inquiries, handles challenging situations with sensitivity, and builds trusted, long‑term relationships through accuracy, follow‑through, and consistent service quality.
• Compliance & Quality Focus - Ensures accuracy and adherence to policies, regulations, and internal controls. Proactively identifies risks or inconsistencies, strengthens processes, and maintains high documentation and quality standards in a well‑governed operational environment.
• Process Optimization - Identifies opportunities to improve workflows, increase efficiency, and reduce risk. Streamlines processes using data and cross‑functional input, enhances accuracy and automation, and supports scalable, well‑governed operations while driving continuous improvement.
• Communication & Collaboration - Communicates clearly and professionally, listens actively, and ensures shared understanding. Works well across teams, shares information openly, and fosters a positive, solution‑oriented, collaborative environment.
• Adaptability in Fast-Paced Environments – Stays focused and effective amid shifting priorities and high workloads. Adjusts quickly to change, maintains accuracy under pressure, and responds resourcefully to keep work moving in a dynamic environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Policy

NuCompass Mobility Services Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.