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Role Description

LeapPoint is seeking a strategic Program Director to lead delivery of our vision of Connected Work® for the world’s biggest brands, where we help clients optimize their content supply chain by strategically integrating people, processes, and Adobe technology to address board-level challenges and fuel marketing transformation at an unprecedented pace. In this role, you will help our clients by:

• Aligning their teams with organizational strategies
• Transparently conveying business and ROI costs
• Building a well-integrated technology stack to jumpstart their digital transformation

As a Program Director at LeapPoint, you will have the opportunity to:

• Lead Strategic Account Planning:
  • Develop and execute comprehensive account strategies to align content supply chain solutions with client needs and organizational objectives
  • Work with the Sales Director to identify growth opportunities and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability
• Lead Digital Transformation:
  • Spearhead digital transformation initiatives by leveraging cutting-edge technologies and process improvements to optimize the content supply chain
  • Drive adoption of innovative tools and methodologies to enhance efficiency and scalability
• Develop Roadmaps:
  • Work with the delivery team and client to create and maintain detailed program roadmaps, outlining account objectives, milestones, timelines, and resource requirements to ensure successful delivery of content supply chain solutions
  • Adapt plans as needed to address evolving business priorities
• Strategy & Impact:
  • Create, define, and implement program strategies to achieve measurable impact, including cost savings, improved delivery timelines, and enhanced content quality
  • Establish KPIs and success metrics to track progress and outcomes
• Team Leadership & Collaboration:
  • Provide delivery oversight and escalation pathways for the program teams and client
  • Provide senior leadership to the account team
  • Lead cross-functional teams of project managers, strategy consultants, and Adobe MarTech experts, fostering a culture of accountability, innovation, and excellence
  • Partner with internal and external stakeholders to identify business challenges, propose solutions, and align program and project resources to deliver on the program
• Risk Management:
  • Identify potential risks to program delivery and implement mitigation strategies to ensure on-time, on-budget execution
• Client Engagement:
  • Expand relationships and points of contact within the client
  • Serve as a trusted advisor, providing strategic guidance and ensuring solutions meet their unique needs
  • Present updates, insights, and recommendations to senior leadership and key stakeholders
• Continuous Improvement:
  • Monitor industry trends, emerging technologies, and best practices to refine and enhance content supply chain processes over time

Qualifications

• 8+ years of program management experience leading complex implementations of multiple SaaS platforms
• Experience in Adobe content supply chain solutions and GenAI preferred
• Proven track record of leading large-scale, complex digital transformation initiatives with measurable outcomes
• Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships
• Ability to influence stakeholders at all levels
• Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.)
• Experience in strategic account planning and managing high-value client relationships
• Strong strategic thinking and problem-solving skills
• Expertise in roadmap development and program execution

Attributes

• Results-driven, adaptable, and collaborative
• Passion for driving innovation and impact
• Track record of doing things that haven’t been done before and thriving in ambiguity

Certifications

• PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager a plus

Travel

• This position may require approximately 10-20% travel

EEO Statement

LeapPoint, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.