Operations Lead
Location: Global (Remote)
Reports to: Head of Operations
Employment Type: Full-time

Mission at Rwazi

Rwazi’s data engine operates across Retail Mapping (RM) and Consumer Insights (CI) deployments spanning multiple countries, time zones, and contributor networks.

The Operations Lead owns day-to-day execution reliability across active logs.

This role ensures deployments move predictably from launch to fulfillment — controlling activation velocity, QA throughput, escalation logic, and contingency routing.

The Operations Lead does not merely coordinate tasks. They command execution under live conditions.

You Will Be In Charge Of

• Hitting log fulfillment targets on time
  

• Maintaining quality thresholds without dilution
  

• Managing contributor throughput across cities
  

• Detecting early execution risk signals
  

• Escalating structural issues before they compound
  

This is an outcome-accountable execution role.

Key Responsibilities

Live Log Command

• Oversee active RM and CI deployments across regions
  

• Ensure daily progress aligns with forecasted completion timelines
  

• Intervene immediately when velocity drops below acceptable thresholds
  

Contributor Throughput & Activation

• Monitor activation rates per city and log
  

• Coordinate reactivation and surge capacity where needed
  

• Optimize payout structures within defined economic guardrails
  

QA & Data Integrity Alignment

• Monitor first-pass approval rates
  

• Coordinate with QA leads to resolve rejection spikes
  

• Ensure redeployment logic is executed efficiently
  

Contingency Routing

• Implement Plan B/C routing when supply gaps emerge
  

• Reallocate contributors across regions where feasible
  

• Maintain redundancy in execution pathways
  

Operational Visibility & Reporting

• Maintain daily execution dashboards
  

• Surface early warning indicators
  

• Provide structured updates to Director of Operations
  

Role Impact

Strong performance in this role results in:

• Predictable log completion
  

• Reduced last-minute escalations
  

• Higher first-pass QA rates
  

• Lower redeployment percentages
  

• Fewer cost overruns
  

This role directly influences delivery reliability and margin stability.

What This Role Is Not

• This is not passive monitoring
  

• This is not administrative coordination
  

• This is not a support or ticket role
  

• This is not purely strategic
  

This role requires rapid judgment, structured thinking, and ownership under pressure.

Qualifications and Profile

We are looking for individuals who demonstrate:

• 5–8+ years in operational leadership or distributed workforce management
  

• Experience managing gig, marketplace, or field execution systems
  

• Strong quantitative reasoning (rates, ratios, throughput tracking)
  

• Ability to operate calmly in high-friction, time-sensitive environments
  

• Clear decision-making under incomplete information
  

• Bias toward action and structured intervention
  

Candidates may come from high-scale logistics, gig platforms, field networks, or fast-moving B2B SaaS environments.

Cultural Fit

We value operators who:

• Take ownership of outcomes, not just tasks
  

• Move quickly without waiting for perfect clarity
  

• Escalate early rather than conceal risk
  

• Prefer responsibility over comfort
  

• Thrive in dynamic execution environments
  

This role is suited for leaders who enjoy commanding live operational systems.

How Candidates Are Evaluated

Candidates are evaluated based on:

• Their ability to diagnose execution bottlenecks quickly
  

• Their quantitative reasoning under time pressure
  

• Their judgment in escalation and contingency design
  

• Their ability to stabilize execution when conditions deteriorate
  

• Their track record of hitting delivery targets reliably
  

We prioritize demonstrated execution control and resilience over resumes alone.

Summary

The Operations Lead ensures Rwazi’s data engine runs predictably every day across markets.

This role is central to maintaining execution reliability while continuously strengthening the operational control system.