This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Senior Enterprise Account Manager at Coveo, your expertise in growing and managing an existing customer base of large, global strategic accounts will be key to overseeing the entire sales cycle for our most strategic customers across a variety of industries.

• Own and develop your territory – Manage a portfolio of existing enterprise customers, serving as the primary point of contact and owning the customer relationship throughout the engagement.
• Leverage existing relationships and forge new ones with the CXO level within target accounts.
• Establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges.
• Expand customer value and revenue – Create and maintain effective, strategic account plans to align with customer business objectives and ensure revenue growth and retention.
• Negotiate and close deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
• Collaborate with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
• Work closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction.
• Meet/exceed quarterly revenue and goal targets.

Qualifications

• 6+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS.
• Experience selling innovative technologies and introducing new concepts to enterprise global accounts (AI, Big Data, Cloud, etc).
• Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
• Strong foundation in Enterprise Account approach that aligns solutions to customer strategies to drive expansion.
• Quota-carrying experience in expanding existing named accounts while ensuring high customer satisfaction and retention.
• Skilled at building and managing a strong pipeline for your portfolio.
• Expertise in identifying high-potential leads, nurturing relationships, and strategically advancing opportunities through the sales cycle within key accounts.
• MEDDPICC certification is a plus.

Requirements

• Passionate about customer business outcomes and cutting-edge AI solutions.
• Ambitious sales professional who thrives in a fast-paced environment.
• Humble, curious, creative, open, and most importantly, passionate.

Benefits

• Join a company that is extremely innovative and customer-centric at its core.
• Opportunity to sell one of the market-leading GenAI Enterprise-Ready platforms that truly delivers value.