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Role Description

This role involves managing customer interactions and ensuring quality service in a fast-paced environment.

• Manage inbound and outbound calls while providing quality customer service and using effective communication
• Answer 50-70 incoming calls per 8-hour shift
• Process new and refill prescription orders
• Fax and/or call veterinarians for refill requests
• Check voicemail and return customer calls
• Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service
• Inform patients of tracking status on their orders
• Check and verify invoices/charges
• Scan and file orders in appropriate folders
• Read and understand prescription orders
• Navigate multiple internal computer systems

Qualifications

• You must be a certified Pharmacy Technician
• You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus.
• You have a customer-focused (and in our case, a pet-focused!) mindset
• You thrive in a fast-paced work environment
• You are able to remain in a stationary position (sitting/standing) for prolonged periods of time
• You are able to move boxes holding medications weighing up to 25lbs
• You have excellent communication skills - both written and verbal - and are a collaborative, team-player
• You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
• You have the ability to learn and adapt to new processes and procedures
• You constantly strive to “wow” clients and patients
• You have a strong sense of ownership and accountability
• You are scrappy and resourceful
• You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary
• You have flexibility to work nights, weekends, and holidays
• MUST LOVE PETS!

Requirements

• $21 - $24 an hour

Benefits

• Mixlab is committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA).
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities.