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Role Description

This role is a client-facing, highly collaborative position at the intersection of project coordination, data analysis, and sales tax expertise. The Sales Tax Analyst will own the end-to-end onboarding experience for new clients, ensuring smooth implementation of sales tax processes while serving as the primary point of contact.

• Own the client onboarding process from sign-up through full implementation, managing timelines, dependencies, and deliverables to ensure a smooth experience
• Serve as the primary client liaison, translating complex sales tax concepts and data into clear, actionable guidance
• Coordinate across internal teams to ensure work is properly sequenced, handoffs occur on time, and everyone is aligned on next steps
• Analyze large transaction datasets to ensure accurate front-end setup and mapping of client data for tax filing purposes
• Provide consultative support to clients on sales tax processes, obligations, and implementation decisions
• Continuously improve onboarding workflows and documentation to increase efficiency, clarity, and scalability
• Track onboarding performance metrics, including timeliness, client satisfaction, and data quality

Qualifications

• 1–2 years of experience in project coordination, accounting, sales tax, or related roles
• Experience managing projects with multiple moving parts, deadlines, and dependencies
• Strong Excel skills and comfort working with complex, data-heavy spreadsheets
• Bachelor’s degree or equivalent professional experience
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and empathetically
• High emotional intelligence, proactive problem-solving skills, and the ability to build trust quickly with clients and teammates
• Growth-minded, resilient, and adaptable, with the ability to handle ambiguity and multiple priorities
• Prior sales tax experience is a plus but not required; willingness to learn deeply is essential
• Strong attention to detail and curiosity for process improvement

Requirements

• Target salary of $65,000 USD
• 43 days off per year, including 22 holidays and 21 PTO days
• 3 additional volunteer days per year to support nonprofit organizations
• 100% coverage of health, short-term disability, and long-term disability insurance; 99% coverage of dental and vision insurance
• 401(k) plan with generous company matching
• Fully remote role with core working hours of 11 AM – 4 PM EST
• Eligibility for company profit-sharing program after one year
• Professional development opportunities including ongoing training, mentorship, and cross-departmental growth
• Inclusive, core-value-driven culture focused on trust, collaboration, and continuous improvement