• Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts • Develops effective client-facing communications that include marketing and sales representations and account status updates • Completes Requests for Proposals and Statements of Work with guidance from Business Development executive • Gathers information for wide range of internal resources, ensuring completion and review by appropriate approvers/decisionmakers • Provides input into annual renewal process • Coordinates program setup with various internal teams and clients • Monitors and reports on program performance • Develops and shares account activity/status updates, reporting, and invoicing • Analyzes output and summarizes actionable steps for clients or ConnectiveRx