We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Lead Conversational Design Expert
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
This role involves shaping the future of voice and multimodal interfaces within an innovative team. Your efforts will directly impact user experiences through the design of AI-based conversational interactions.
- Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows.
- Identify opportunities for usability testing and research efforts by creating prototypes and participating in evaluation sessions.
- Build strong relationships with internal stakeholders to ensure a connected end-to-end user experience.
- Monitor industry trends and drivers of customer satisfaction.
- Visualize experiences using storyboards, customer journeys, user flows, and prototypes to illustrate vision.
- Balance user needs, technical constraints, and product objectives to craft world-class multimodal user experiences.
Qualifications
- 5+ years creating conversational design experiences.
- Ability to combine vision with strong creative design execution.
- Strong portfolio showcasing expertise, craft, aesthetics, and depth of thought.
- Experience designing for Generative or Agentive AI-powered experiences.
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Ability to work independently, be organized, self-motivated, and attentive to detail.
- Excellent written, visual, and verbal communication skills.
- Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc.).
- Demonstrated experience documenting for voice-only, voice-forward, and multimodal experiences.
- Experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc.).
- Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI.
Benefits
- Competitive salary range between $106,000 - $163,000 based on qualifications.
- Bonus potential based on company performance and individual contributions.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Flexible Spending Accounts and Health Savings Account options.
- Retirement savings plan to help secure your financial future.
- Paid vacation and holidays to recharge and maintain work-life balance.
- Tuition assistance programs to support ongoing education and growth.
- Employee assistance program for personal and professional support.
- GM vehicle discounts and various other perks.
Job Requirements
- 5+ years creating conversational design experiences.
- Ability to combine vision with strong creative design execution.
- Strong portfolio showcasing expertise, craft, aesthetics, and depth of thought.
- Experience designing for Generative or Agentive AI-powered experiences.
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Ability to work independently, be organized, self-motivated, and attentive to detail.
- Excellent written, visual, and verbal communication skills.
- Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc.).
- Demonstrated experience documenting for voice-only, voice-forward, and multimodal experiences.
- Experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc.).
- Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI.
Benefits
- Competitive salary range between $106,000 - $163,000 based on qualifications.
- Bonus potential based on company performance and individual contributions.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Flexible Spending Accounts and Health Savings Account options.
- Retirement savings plan to help secure your financial future.
- Paid vacation and holidays to recharge and maintain work-life balance.
- Tuition assistance programs to support ongoing education and growth.
- Employee assistance program for personal and professional support.
- GM vehicle discounts and various other perks.
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