• Develop & maintain mechanisms to provide our customers a top-notch experience when it comes to adopting and installing our components both in cloud native and hosts environments (e.g. Ansible roles/playbooks, Kubernetes operators, Helm charts, etc.) • Design and implement a packaging and distribution framework that every other team in the company will use as a building block to ship their components (a.k.a. "agents") to our customers • Manage and improve the CI infrastructures, creating tools to automate processes. • Assist internal and external customers with host component installation or configuration issues, and use this information to create a feedback loop for improvement • Incorporate inputs from our Product team and customers to refine the lifecycle management of our products