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Role Description

This position will supervise business analysts staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed. This position will lead planning, organizing, and coordinating complex technical activities. Trains staff on operational procedures and data analysis/research techniques. Coaches team members on performance, completes employee performance evaluations and recommends pay actions.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties

• Manage the Business Analyst staff, ensuring adequate support for internal customers.
• Evaluate the work of Business Analyst staff in translating business requirements to provide RSA related reports and research.
• Collaborate with other Supervisors across agency programs to complete IT initiatives.
• Support both internal and external customers by keeping them apprised of work efforts being conducted to resolve their issues.
• Plan, supervise, and evaluate the work of the business analysts, including assignments, development, and maintenance of existing systems (including all development and project management tasks).
• Works closely with other DERS programs to meet key departmental goals and objectives.

Qualifications

• Bachelor's Degree plus 3 or more years of experience in a related discipline (or equivalent experience).
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Knowledge, Skills & Abilities (KSAs)

• Knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server applications, standard operating systems, application integrations, networking protocols and any other computer-related technologies.
• Knowledge of Project management principles and practices sufficient to determine program direction, plan work, set goals, monitor, and evaluate accomplishments.
• Excellent interpersonal, written, and oral communication skills.
• Excellent analytical/technical skills to analyze and conceptualize the needs of the programs to effectively design automated systems.
• Ability to balance, prioritize, and organize multiple tasks.
• Ability to work collaboratively in teams and across organizations.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities