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Role Description

Luxus Vacation Properties is seeking a leadership minded Property Operations Manager to oversee day-to-day operations across our global portfolio of luxury vacation homes. This role is ideal for a hands-on leader who thrives on building strong relationships while driving operational excellence.

• Work closely with Property Coordinators, vendors, homeowners, and guests to ensure seamless property management and consistently high standards.
• Lead and develop the Property Coordinator team, fostering a culture of accountability, collaboration, and growth.
• Oversee property onboarding, streamline workflows, and ensure every home and guest experience reflects the elevated service and attention to detail that define the Luxus experience.
• This is a unique role with a one year commitment and the potential for a longer tenure and growth with the company.
• Opportunities for continued employment or transition into another role based on business needs and performance will be considered.
• Applicants must be located in North America.

Responsibilities

• Lead, coach, and mentor a team of Property Coordinators, supporting professional growth and consistent performance.
• Collaborate regularly with Homeowner and Guest Service Managers to ensure clear communication, consistent property upkeep, and alignment on operational priorities.
• Utilize company systems, including Breezeway and Guesty, to manage operations efficiently and maintain accurate property records.
• Partner with the Sales team to support property audits and develop accurate property setup estimates.
• Plan, coordinate, and execute property setup trips in a cost-effective manner that aligns with homeowner expectations and budget considerations.
• Research, recruit, and onboard qualified, market-specific Residence Managers and vendors, negotiating contracts aligned with local standards and industry best practices.
• Continuously identify and implement operational efficiencies and cost-saving opportunities at both the market and individual property level.
• Support Property Coordinators in ensuring vendor and contractor invoices are accurate, approved, and processed for timely payment.
• Contribute to the development and execution of company-wide operational initiatives and strategic improvements.
• Lead the training and onboarding of all new Operations team members.

Qualifications

• Minimum 3 years of experience in the short term rental / vacation rental industry
• Proven leadership / team management experience
• Flexibility to travel periodically within North America and Latin America
• Strong English written and verbal communication skills
• The ability to work independently and manage multiple priorities in multiple markets
• Must be located in North America

Preferred Qualifications

• Experience with Breezeway and Guesty platforms
• Working knowledge of basic accounting principles (ie: debits/credits, financial statements, reconciliations)

Compensation & Benefits

• Annual Salary: $55,000 - $65,000
• Paid time off such as PTO, sick days, and vacation days
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Retirement Benefits (after 12 months of employment)
• Long Term Disability
• Short Term Disability
• Schedule: Full Time, Monday to Friday 830am - 430pm with some after hours support as needed
• Location: Remote, Anywhere in the USA