We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Relationship Manager
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
This role offers the opportunity to manage and grow enterprise AI/ML accounts while ensuring customer success and operational excellence. As a Customer Relationship Manager, you will act as a trusted advisor to clients, bridging business needs with technical delivery teams to drive satisfaction, retention, and expansion. You will oversee complex projects involving AI data workflows, including annotation, supervised fine-tuning, and multilingual operations, while supporting commercial discussions and strategic account planning. The position emphasizes client engagement, proactive problem solving, and collaboration with cross-functional teams. This is ideal for professionals with program management experience in AI/ML data services who enjoy balancing strategic oversight with hands-on delivery. Success in this role directly impacts both customer outcomes and the growth of enterprise partnerships.
- Serve as the primary point of contact for assigned AI/ML enterprise accounts, developing strong executive-level relationships.
- Oversee project delivery, ensuring quality outcomes in data curation, annotation, model evaluation, and AI safety/alignment services.
- Drive customer satisfaction (CSAT), retention, and identify upsell and cross-sell opportunities within existing accounts.
- Lead Quarterly Business Reviews (QBRs) and coordinate future project planning with clients.
- Collaborate with Sales and Go-To-Market teams on account strategy and support contract renewals or commercial discussions.
- Monitor and track SLAs, KPIs, and quality frameworks to maintain service excellence.
Qualifications
- 2+ years of experience in program or delivery management, ideally in Remote Crowd or AI/ML data operations projects.
- Working knowledge of AI/ML data services, model development lifecycle, and data annotation platforms.
- Experience managing multiple complex accounts and engaging with enterprise procurement teams.
- Strong executive presence, stakeholder management, and strategic thinking abilities.
- Excellent communication, analytical, and problem-solving skills, with a client-first mindset.
- Preferred: Experience with GenAI, LLMs, AI model evaluation, global delivery teams, or multilingual data operations.
Benefits
- Competitive salary range: $80,000–$100,000 USD plus on-target bonus (OTB).
- Opportunity to work with cutting-edge AI and ML technologies in enterprise settings.
- Flexible work environment with global collaboration across remote teams.
- Professional growth through exposure to AI/ML data operations, strategic client engagement, and delivery leadership.
- Inclusive and diverse work culture promoting equity and opportunity for all employees.
Company Description
Job Requirements
- 2+ years of experience in program or delivery management, ideally in Remote Crowd or AI/ML data operations projects.
- Working knowledge of AI/ML data services, model development lifecycle, and data annotation platforms.
- Experience managing multiple complex accounts and engaging with enterprise procurement teams.
- Strong executive presence, stakeholder management, and strategic thinking abilities.
- Excellent communication, analytical, and problem-solving skills, with a client-first mindset.
- Preferred: Experience with GenAI, LLMs, AI model evaluation, global delivery teams, or multilingual data operations.
Benefits
- Competitive salary range: $80,000–$100,000 USD plus on-target bonus (OTB).
- Opportunity to work with cutting-edge AI and ML technologies in enterprise settings.
- Flexible work environment with global collaboration across remote teams.
- Professional growth through exposure to AI/ML data operations, strategic client engagement, and delivery leadership.
- Inclusive and diverse work culture promoting equity and opportunity for all employees.
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