This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role is pivotal in ensuring successful deployment and ongoing adoption of technology solutions within healthcare environments. The Responsable du programme des TIC will act as a strategic partner to clients, guiding implementation, workflow optimization, and user training for digital health platforms. You will monitor key performance indicators, foster customer engagement, and collaborate cross-functionally to identify opportunities for enhanced utilization and process improvement. The position emphasizes clinical and operational impact, requiring a balance of technical expertise, project management, and interpersonal skills. The role offers the chance to influence the success of critical programs while supporting client satisfaction and long-term technology adoption. This is a remote position with occasional travel, providing a dynamic and collaborative work environment.

• Orchestrate relationships with assigned clients, ensuring adoption, retention, and success of technology programs.
• Define success criteria for implementation, education, and customer satisfaction in collaboration with account teams.
• Develop and execute training plans, educating end-user teams on workflows, products, and best practices.
• Monitor and report on key performance indicators, providing regular updates to both clients and internal teams.
• Serve as a trusted advisor, advocating for client needs and facilitating cross-functional resolution of technical or operational issues.
• Identify and support opportunities for upselling or expanding service offerings based on client needs.
• Act as a liaison for technical inquiries, issue mitigation, and escalation management.

Qualifications

• 5+ years of experience in customer advocacy, post-sales, or service-focused roles, preferably in healthcare or enterprise software.
• Proven experience driving customer satisfaction, adoption, and retention of digital solutions.
• Strong communication, public speaking, and presentation skills.
• Ability to develop product workflows, provide technical guidance, and solve complex problems efficiently.
• Willingness and ability to travel 60–70% of the time.
• Ability to thrive in a fast-paced, multi-tasking environment while maintaining attention to detail.
• Prior experience conducting training sessions or workshops for clients.
• Self-starter mindset with strong teamwork and interpersonal skills.

Benefits

• Competitive base salary range of $132,800 – $199,200, plus eligibility for short-term incentives.
• Comprehensive health, dental, and vision insurance options.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Life and long-term disability insurance coverage.
• 401(k) plan with employer contribution and match.
• Paid time off, holidays, and employee stock purchase plans.
• Tuition assistance and professional development opportunities.
• Flexible and supportive work environment promoting well-being and career growth.