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Role Description

This role involves managing, facilitating, and delivering customer experience engagements.

• Take research insights and turn them into experience improvement actions and design recommendations
• Create personas and journey maps to understand current experience
• Use human-centric design principles to design experiences and create experience blueprints
• Help clients define and establish criteria for assessing/measuring experience improvements
• Help clients operationalize CX designs to drive desired business outcomes
• Travel to the client site periodically during the course of an engagement

Qualifications

• Minimum of 5 years customer experience and/or service design experience
• Minimum of 5 years management consulting experience
• Proven track record of delivering change in any business environment
• Experience managing/facilitating multi-disciplined teams for mid-size to enterprise companies

Requirements

• Intellectually curious with superior problem-solving skills
• Sharp attention to detail
• Ability to create high quality and compelling deliverables

Company Description

We’re a sector-leading experience management consultancy with many happy clients from fast growth companies to Fortune 100.