• Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths. • Manage and update claims within the portal. • Follow up with technicians daily to provide accurate ETAs to customers on open claims. • Verify pictures and invoicing for accuracy before uploading to the customer via the portal. • Request voids and rebill claims when documentation is incorrect to ensure proper closure. • Provide customer quotes as needed for claim resolution. • Monitor claims cycle time and ensure timely processing. • Communicate cycle time updates with technicians and managers. • Maintain accurate records and documentation for all claims. • Support administrative tasks including data entry, report generation, and system updates. • Audit claim documentation weekly to ensure compliance with customer and internal standards. • Maintain organized digital records for all claims, dispatches, and communications for audit readiness. • Generate weekly and monthly reports on claim volume, cycle time, and resolution rates. • Identify trends in claim delays or errors and recommend process improvements. • Liaise with the Keys Inventory and Dispatch teams to ensure alignment on vehicle availability and technician capacity. • Partner with Customer Service to resolve escalated claims or customer concerns. • Propose updates to claim workflows or dispatch logic based on recurring issues or feedback. • Participate in system enhancement discussions (e.g., Aango portal updates or dispatch tech upgrades). • Train new team members on claim handling procedures and dispatch protocols. • Create and maintain SOPs for claims processing and dispatch workflows. • Other Duties as Assigned