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Role Description

Are you a customer-centric individual looking to kick start their career in a tech role? IDEXX has got an exciting role for someone with a passion for technology and development looking to break into the tech space as a Data Onboarding Technician.

The Data Onboarding Technicians are pivotal in closing the gap between our customers, implementers, and our data engineering teams. If you love process improvement, working directly with customers, both external and internal, while flexing and growing your technical skills, this will be a great opportunity for you!

You will be working with our cloud-based Veterinary Practice Management Software, which includes Neo, Cornerstone, and ezyVet; these programs provide easy-to-use software that helps veterinary practices save time, increase revenue, communicate better with clients, and reduce workload stress.

A bit more about the role, you will:

• Partner with our implementation teams, driving data conversion tasks required to help customers onboard to our products
• Directly engage with customers in the onboarding process to gain remote access to systems and grab data
• Monitor conversions and self-sufficiently prioritise and organise tickets, complete work, document actions taken, and transition tickets while working closely with our Scrum Master
• Ensure that our PM tool and Jira are kept in sync to ensure timely completion of data tasks

Qualifications

• A hunger and excitement to learn, build and adapt
• A development background with solid database skills - this isn't off the shelf ETL and data engineering
• Interpret data models and comprehend database structures and relationships
• Strong computer skills and a passion for the technical
• Driven by initiative - performance orientated, multi-tasker and assertive to the commercial realities of handling large quantities of sensitive customer data
• Great communication skills, engaging with customers and managing internal stakeholders
• Bonus if you have some experience in Agile methodologies, scrum/kanban, AWS, C#, PHP, Python, MySQL, Jira, Grafana, Confluence, Slack

Benefits

• Competitive Salary
• Opportunity for annual cash bonus
• 401K Match
• Benefits Day-One
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Company Description

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.