• Identify, engage and nurture new customer relationships • Align solutions to the customer’s goals, needs and objectives • Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion • Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics • Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom) • Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client • Collaborate with customers and cross-functional teams to identify compelling solutions • Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices • Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions) • Other duties may be assigned and/or modified as business needs dictate