National Provider of IME and Medical Peer Review Services

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

30 days ago

Salary

Not specified

Associate DegreeEnglish

Job Description

• Intake new cases and review/verify information and requests. • Draft cases by entering information into the Dane Street system, AccessDS. • Work with client on any information missing pertinent to processing claim. • Sort, organize, and create medical document listing - if required by client, and in line with specific special handling. • Assign/schedule new cases to physicians for review with the appropriate physician. • Monitor, process, and track cases to ensure we meet deadlines. • Update clients frequently on cases in progress.

Job Requirements

An Associate’s Degree is preferred.
Business experience in a healthcare and/or insurance setting is preferred.
Present exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.

Benefits

medical, dental, and vision coverage for you and your family.
voluntary life insurance options for you, your spouse, and your children.
other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
basic life insurance, short-term disability, and long-term disability coverage at no cost.
generous paid time off policy ensures you have time to relax and recharge.
401k plan with a company match helps you plan for your future.
Apple equipment and a media stipend are provided for remote workspace.