A.C.Coy Company

Staffing and consulting firm specializing in IT, Accounting & Finance, Engineering and Sales placements.

SecureDoc Enterprise Server Administrator

AdministrationAdministrationContractRemoteTeam 51-200Since 1986H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

9 days ago

Salary

Not specified

Bachelor Degree8 yrs expExperience acceptedEnglishService Now

Job Description

• Provide support for the Full Disk Encryption infrastructure for our customer’s Endpoint Technology Engineering Infrastructure team. • Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption. • Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform. • Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware). • Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware). • Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure. • Manage and maintain WinMagic SecureDoc infrastructure components. • Keep Full Disk Encryption and remote support platforms up to date and secure. • Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.). • Participate in the preparation of materials and oral presentations for customers and management. • Play a lead role in meetings relating to specific technical projects or tasks. • Respond promptly to incidents in ServiceNow. • Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members. • Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts. • Evaluate program failures and implement remediation solutions for success. • May lead project teams within assigned unit develop, plan and manage project tasks.

Job Requirements

  • A degree from an accredited College/University in the applicable field of services is preferred.
  • 4 additional years of relevant experience in lieu of a college degree is required.
  • 8+ years of experience working with various Endpoint encryption products.
  • Expert knowledge of PC hardware, including BIOS (Basic Input/Output System) and UEFI (Unified Extensible Firmware Interface), as well as experience integrating docking stations and installing and troubleshooting firmware updates.
  • Ability to provide expert-level end-user support and resolve escalated technical issues.
  • Strong knowledge of multiple versions of endpoint products, including testing and validation capabilities.
  • Hands-on incident escalation and remediation, including documentation of incident response workflows.
  • Excellent communication skills.
  • Must be eligible to obtain a Position of Public Trust clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

Benefits

  • Must be eligible to obtain a Position of Public Trust clearance.

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