The leader in operationalizing Cybercrime Analytics to prevent ATO, ransomware, and online fraud.
Customer Success Manager
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Job Requirements
- Self-starter with a drive to succeed.
- Proficient in both oral and written communication, able to tailor message format and content to specific audience(s).
- Superior active listening skills.
- Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
- Excellent analytical capabilities to break down complex tasks into executable and measurable steps.
- Creative problem solver, able to accomplish goals through a variety of processes and tools.
- Capability of talking to and staying abreast of technical developments at SpyCloud.
- Ability to deal with complex customer relationships.
- Familiarity with Software as a Service (SaaS) solutions.
- 1-3 years of Customer Success Management experience, or experience in a customer-facing role.
- Cybersecurity, identity, and/or ATO prevention experience is a plus.
Benefits
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year
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