Crisis Text Line
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Learning and Engagement Manager
Location
California + 18 moreAll locations: California, Colorado, Connecticut, Florida, Illinois, New Jersey, New Mexico, New York, North Carolina, Ohio, Maryland, Massachusetts, Michigan, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
Posted
40 days ago
Salary
$80K - $85K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact
• Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes
• Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle
• Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences
• Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement
Job Requirements
- 5+ years of experience in learning, community education, customer education, enablement, or engagement programs
- 2+ years of people management experience, with a proven ability to coach, prioritize, and drive performance
- Demonstrated success building and delivering learning or engagement programs end-to-end, including ongoing education, cohort-based learning, or events
- Strong ability to translate feedback and organizational priorities into scalable programs
- Experience operating in ambiguous, fast-moving environments and building new functions or initiatives
- Proven cross-functional partnership experience (e.g., Ops, Product, Clinical/SMEs, Marketing)
- Clear point of view on community engagement and learner experience; comfortable making tradeoffs and decisions
- Ability to operate as a player-coach, balancing strategy with hands-on execution
Benefits
- Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
- Employer-funded HSA contributions
- Generous PTO, sick time, and 19 paid holidays with a winter break
- 12 weeks of fully paid parental leave after 26 consecutive weeks of service
- Monthly internet and mental health stipends
- Annual Wellness Stipend
- Home office and professional development stipends
- 403(b) retirement plan with employer contribution
- Sabbatical after 3 years of service
