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Role Description

The Digital Shelf Account Coordinator will support the execution and management of our clients’ digital shelf across key retail platforms including Amazon, Walmart, Target, and other ecommerce retailers.

• Ensure digital shelf initiatives are executed with precision, consistency, and speed.
• Deliver high-quality product detail page (PDP) experiences that drive visibility, discoverability, and conversion for clients.
• Play a vital role in delivering operational excellence across digital shelf initiatives.
• Ensure projects move efficiently from strategy to execution and that retailer requirements are met with accuracy and care.

Responsibilities

• Partner with Digital Shelf Managers to execute digital shelf strategies and initiatives across assigned accounts.
• Submit and manage digital content and asset requests to internal Content and Creative teams.
• Coordinate asset uploads, publication corrections, and ongoing content updates across retailer platforms.
• Assist in monitoring content health scores, keyword tracking, and retailer platform updates.
• Identify and support resolution of errors or content issues within retailer portals.
• Maintain organized digital asset libraries and documentation for assigned clients.
• Manage workflow and task tracking across cross-functional teams.
• Maintain project board hygiene, status updates, and follow-ups for assigned clients and projects.
• Support onboarding execution by organizing materials and coordinating internal handoffs.
• Ensure smooth transitions from strategy to creative development to final execution.
• Proactively flag risks, missing inputs, or bottlenecks that could impact timelines or quality.
• Contribute to process documentation and the development of standardized workflows.

Requirements

• At least 1–2 years of experience in ecommerce, digital content management, project coordination, or related field.
• Strong organizational and time management skills with the ability to manage multiple workstreams concurrently.
• High attention to detail and strong follow-through.
• Comfort working in cross-functional environments with Content, Creative, and Account teams.
• Foundational understanding of ecommerce best practices, PDP structure, and digital content principles.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and project management tools (e.g., Monday.com).
• Willingness to travel.

Preferred

• Working knowledge of content syndication tools (e.g. Syndigo/Salsify) and/or retailer portals (e.g., Amazon Vendor/Seller Central, Walmart SupplierOne, Target POL etc.).
• Prior experience with creative workflows and projects.
• Experience using Generative AI tools like ChatGPT to solve business problems.

Benefits

• Competitive compensation and benefits packages.
• National hiring starting base salary range for this position is $55,000 - $65,000/annually.
• Eligible to participate in our bonus program.
• Robust benefits package including Medical, Dental, Vision, 401K, PTO, Charitable Gift Matching Program, Volunteer Hours, and more.