For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, including union members, veterans, credit union members, and associations. As a remote-first organization, we are committed to building careers rooted in service, structure, and long-term growth.
Customer Service Agent Manager
Location
United States
Posted
5 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves working with individuals and families who have requested information about supplemental benefits. Your responsibility is to connect with these individuals, schedule virtual consultations, and guide them through their available coverage options.
- Reach out to individuals who have requested information about benefit options
- Schedule and conduct virtual benefit consultations with individuals and families
- Identify client needs and provide guidance on life, accident, and supplemental benefits
- Assist clients through the enrollment and policy education process
- Maintain accurate and compliant records in digital systems
- Participate in weekly training calls, team meetings, and coaching sessions
- Collaborate with teammates and leadership to improve performance and share best practices
Qualifications
- Strong communicator comfortable speaking with clients on video platforms such as Zoom
- Self-motivated professional who works well independently in a remote environment
- Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms)
- Legally authorized to work in the United States
- Access to a Windows-based PC or laptop and reliable high-speed internet
Benefits
- Fully remote role — work from anywhere in the U.S.
- Flexible scheduling that supports work-life balance
- Weekly pay via direct deposit
- Warm, pre-interested leads provided — no cold prospecting
- Comprehensive training and licensing support
- Health insurance premium reimbursement
- Performance-based bonuses (monthly and quarterly)
- Opportunities for advancement into leadership roles
- Collaborative and supportive team culture
Company Description
With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our mission is centered on service, professional development, and creating long-term career opportunities for individuals who want to make a meaningful difference.
Job Requirements
- Strong communicator comfortable speaking with clients on video platforms such as Zoom
- Self-motivated professional who works well independently in a remote environment
- Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms)
- Legally authorized to work in the United States
- Access to a Windows-based PC or laptop and reliable high-speed internet
Benefits
- Fully remote role — work from anywhere in the U.S.
- Flexible scheduling that supports work-life balance
- Weekly pay via direct deposit
- Warm, pre-interested leads provided — no cold prospecting
- Comprehensive training and licensing support
- Health insurance premium reimbursement
- Performance-based bonuses (monthly and quarterly)
- Opportunities for advancement into leadership roles
- Collaborative and supportive team culture
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