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Role Description

As a Case Manager, you'll oversee customer accounts, manage service requests, and ensure timely resolution of issues. You'll work closely with technicians, customer service teams, and other stakeholders to deliver high-quality pest control services and maintain strong customer relationships.

• Customer Service:
  • Manage customer accounts and service requests efficiently.
  • Communicate with customers regarding service schedules, issues, and resolutions.
  • Ensure customer satisfaction and retention.
• Case Management:
  • Oversee service cases from initiation to resolution.
  • Coordinate with technicians and other teams for timely service delivery.
  • Resolve customer complaints and escalate issues as needed.
• Service Coordination:
  • Schedule and manage service appointments.
  • Ensure technicians have necessary information and resources.
  • Track service progress and outcomes.
• Quality Assurance:
  • Monitor service quality and customer satisfaction.
  • Identify opportunities for improvement and implement corrective actions.
• Collaboration:
  • Work with customer service, operations, and sales teams.
  • Communicate effectively with customers and stakeholders.

Company Description