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Role Description

This role involves maintaining critical sterile processing equipment, ensuring peak performance in a hospital setting.

• Perform diagnostics, repairs, and preventive maintenance on washers, sterilizers, and related systems—STERIS and competitor models.
• Own your schedule: PMs, service and warranty calls, equipment installs, and field upgrades, prioritized around Customer and business needs.
• Partner with Tech Support, Engineering, and Service Contract Management to escalate complex issues, meet compliance documentation, and close out tickets using advanced platforms.
• Present repair options and costs; with manager support, collaborate with Sales to enhance Customer experience and spot revenue opportunities.
• Support multiple facilities across your assigned territory based on service agreements.

Qualifications

• High School Diploma or GED plus 4+ years’ work experience, including 2+ years in a mechanical/technical role.
• Associate’s degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement.
• Valid driver’s license and ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement skills; clear written and verbal communication.
• Basic computer ability: Windows, email, navigation, mobile apps, and multi-system data entry.
• Willingness to work flexible hours, including potential overnights, to meet Customer/business needs.
• Ability to comply with hospital/Customer credentialing requirements.

Requirements

• Hands-on problem solver who enjoys working independently with team backup when needed.
• Experience in HVAC, electrical, plumbing, refrigeration, mechanics, maintenance, boilers/chillers, aviation, diesel/auto repair, or similar trades.
• Comfortable speaking with clinical staff, explaining options and pricing, and documenting work in mobile tools.

Benefits

• Base Salary + Incentive Compensation Program
• Company vehicle, cell phone, and laptop provided
• Hands-on training program
• Paid Time Off plus 9 corporate holidays
• Medical, dental, and vision coverage
• Healthcare and Dependent FSAs
• Short- and Long-Term Disability
• 401(k) with company match
• Parental Leave
• Tuition Reimbursement
• Additional add-on benefits/discounts

Core proficiencies

• Mechanical troubleshooting
• Hydraulics
• Electrical troubleshooting
• HVAC service & installation
• Pneumatics troubleshooting
• Maintenance and repair
• Field service readiness