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Role Description

This role involves supporting employee inquiries and managing communications effectively.

• Partner with stakeholders from all employee support teams (Payroll, Benefits, Compensation, Talent Success, IT, Legal, etc.) to assist in answering a broad range of employee questions using a shared services support model.
• Serve as the first point of contact for employee inquiries in ServiceNow, responding to and resolving cases within SLA on a variety of topics (onboarding, benefits, time off, payroll, company policies, Workday support, offboarding).
• Maintain cases in your ServiceNow queue and effectively manage communications with employees, meeting case closure and SLA adherence goals.

Qualifications

• You have 1+ years of HR-related experience (could include HR exposure through classes or coursework).
• You possess excellent written and verbal communication skills - you can deliver both good and bad news in a professional, compassionate manner.
• You have outstanding problem-solving skills and a strong focus on customer satisfaction.
• You have an eye for process improvement - you leave it better than you found it.
• You can work collaboratively in a fast-paced, team-oriented environment while quickly adapting to evolving processes, policies, and technological advancements.
• You are a self-starter who can work reliably in a remote setting.
• You have high attention to detail and the ability to maintain flawless accuracy.
• You have an understanding of HR processes and systems, including ServiceNow HRSD and Workday (preferred).

Benefits

• Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more.
• IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Company Description

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart.

• Dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
• Equal Opportunity Employer valuing diversity and not discriminating based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.
• Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.