Director-Field Services
Location
United States
Posted
7 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Director-Field Services is responsible for the strategic vision and development of a highly motivated and well-trained team focused on delivering exceptional customer experiences in assigned Field Service regions. This includes:
- Development of and adherence to standardized business processes for Field Service personnel
- Installing and maintaining service for residential, commercial, and wholesale customers
- Maintaining the TDS network and supporting construction activities
- Achieving key performance metrics and managing contractors
- Team safety, inventory management, workforce efficiency, and quality assurance
- Working closely with Service Assurance to define and operationalize Preventative Network Maintenance (PNM) opportunities
- Leading Regional Managers operating in Wireline, Cable, and CLEC markets to ensure business objectives are met
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
Qualifications
- Bachelor's Degree (or higher) -OR- 4+ years professional work experience
- 6+ years' experience in the telecommunications industry
- 8+ years in a supervisory role or equivalent leadership experience
Requirements
- Strong understanding of the telecommunications industry, preferably highly knowledgeable of operations
- Exceptional communication skills to ensure effective communication throughout the organization
- Ability to lead and provide culturally-competent support to a diverse group of team members
- Experience building a highly productive team that celebrates diverse perspectives
- Strong budget creation and management experience
- Experience working with resources that deliver technical customer support and network management
- Ability to acquire and rapidly integrate new knowledge from various sources
- Ability to hire, supervise, coach, motivate, and develop a team of highly-skilled professionals
- Exceptional problem-solving skills and the ability to make sound business decisions
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
- TDS Service Discounts (for associates working 30 or more hours per week)
- Education Assistance (for associates working 30 or more hours per week)
- Paid Volunteer Time (for associates working 30 or more hours per week)
Job Requirements
- Bachelor's Degree (or higher) -OR- 4+ years professional work experience
- 6+ years' experience in the telecommunications industry
- 8+ years in a supervisory role or equivalent leadership experience
- Strong understanding of the telecommunications industry, preferably highly knowledgeable of operations
- Exceptional communication skills to ensure effective communication throughout the organization
- Ability to lead and provide culturally-competent support to a diverse group of team members
- Experience building a highly productive team that celebrates diverse perspectives
- Strong budget creation and management experience
- Experience working with resources that deliver technical customer support and network management
- Ability to acquire and rapidly integrate new knowledge from various sources
- Ability to hire, supervise, coach, motivate, and develop a team of highly-skilled professionals
- Exceptional problem-solving skills and the ability to make sound business decisions
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
- TDS Service Discounts (for associates working 30 or more hours per week)
- Education Assistance (for associates working 30 or more hours per week)
- Paid Volunteer Time (for associates working 30 or more hours per week)
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