• Ensure provider-specific support development and processes meet corporate policies for security, consistency, and professional software development standards • Identify and encourage process improvement within the team • Provide training and support, provide constructive feedback, and mentor team members • Participate in code and design reviews to minimize rework and catch issues early in the process • Identify problems/solutions and research on complex issues • Perform and maintain routing program and system maintenance • Resolve issues that create product performance obstacles to lessen customer disruption • Work with claims core development and other teams to support programming aligns with and uses the core components, of each product's core system components • Handle production incidents and collaborate with teams to ensure stability of the product • Apply advance skills to solve complex problems in creative ways • Convert business requirements to eventual code deployment using new and existing tools and system specs • Ensure provider-specific solutions are delivered promptly, to meet ongoing support commitments • Provide support to customer