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QA Program Manager – Customer Experience
Location
United States
Posted
6 days ago
Salary
$102K - $140K / year
Job Description
Job Requirements
- 5+ years of experience in Customer Support Operations or Quality Assurance, with a proven track record of managing quality programs in an outsourced (BPO) environment.
- Expert-level knowledge of Zendesk and MaestroQA (or equivalent platforms). You know how to build a scorecard that balances technical accuracy with customer empathy.
- You are a "data-first" operator. You are comfortable using SQL and Excel to navigate large datasets and build compelling narratives for leadership.
- Ability to influence and align external partners and internal stakeholders across different cultures and time zones.
Benefits
- Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
- Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
- Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
- Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
- Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.
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