• Work with the sales team to understand customer’s specific needs and objectives. • Participate in pre-sales activities, as needed. • Manage knowledge transfer from Sales to the Implementation team and from Implementation team to Support. • In accordance with the Merge Healthcare Imaging Implementation Methodology ensure timely and effective delivery of the solution. • Create/maintain a project plan and project scope documentation. • Identify, document, quantify, communicate and mitigate project risks and escalate as required. • Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates. • Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems. • Identify and assist in the resolution of technical and operational issues related to the implementation of the solution. • Attend and assist with customer Go-Live and subsequent transition to Service and Support. • Leverage knowledge of Merge Healthcare Imaging Solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution. • Provide documented project status to the Professional Services Executive or designated manager/lead. • Work directly with all departments within Merge Healthcare Imaging as the customer advocate ensuring a clinical focus is brought to the development, sales, logistics, professional services and support processes. • Work with management to develop and evolve processes/practices within the Mere Healthcare Imaging Implementation Team. • Provide mentoring/training for other team members. • Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education. • Identifies and communicates possible improvements in the work process for customers and peers. • Is responsible for maintaining up-to-date and accurate project data for internal reporting and forecasting purposes. • Additionally be responsible for driving, managing to, and forecasting a revenue target for their projects. • Performs other duties as assigned by immediate supervisor or upper management.