The VISN Clinical Contact Center (CCC) Pharmacy Program Manager works independently under the VISN CCC Director or designee and is responsible for the oversight of the pharmacy services within the VISN CCC.

The VISN CCC Pharmacy Program Manager functions as part of the VISN CCC leadership team to accomplish the VA's mission, vision, and goals.

Responsibilities

The VISN CCC Pharmacy Program Manager is responsible for the overall activities of pharmacists, pharmacy technicians, and unit support staff.

• Prepares projections and justifications for budget, personnel/workload, equipment and space requirements consistent with the continuously expanding services and roles of pharmacy.
• Oversees and manages the work of the VISN CCC Pharmacy Service Supervisor(s) and support staff to include review of leave requests, completion of job performance evaluations and competencies.
• Serves as a liaison between the VISN CCC Pharmacy Service, VISN CCC, VISN Leadership and the VISN Board of Directors or other governance structure.
• Presents reports and justifies requests to the VISN CCC Director, VISN CCC governance structure, VISN Pharmacy Executives and/or facilities serviced by the VISN CCC.
• Utilizes various techniques to eliminate waste in work processes with the goal of meeting established performance metrics.
• Performs quality control and facilitates performance improvement of pharmacy staffs work.
• Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service.
• Promotes employee professional development through continuing education programs.
• Assures that implementation of goals and projects set by the members of the management team and support staff are appropriate and carried out timely.
• Participates as preceptor of pharmacy students and residents for education pertaining to administrative issues and customer service, when applicable.
• Exhibits courtesy, cooperation, and respect in personal, telephone, and written interactions with Veterans, visitors, and staff.
• Adheres to secure processes by not allowing unauthorized access to the VISN CCC, patient records, or the medical center computer system.
• Responds to customer inquiries in a helpful and timely fashion.

Work Schedule: Monday - Friday, 7am - 3:30pm PST
Virtual: This is a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Education Requirements

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Be a Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Pharmacists must be proficient in spoken and written English.
• Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: http://www.acpe-accredit.org/. (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
• Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Pharmacist GS-14 (VISN Program Manager)

• Experience: In addition to the GS-13 requirements, must have 1 year of experience equivalent to the next lower grade level.
• Demonstrated KSAs: Pharmacists assigned to this position must demonstrate the following knowledge, skills and abilities (KSAs):
  • Skill in persuading others and gaining cooperation to accomplish goals.
  • Ability to effectively communicate orally and in writing regarding complex clinical and technical issues.
  • Skill in utilizing regulatory and quality standards to develop and implement operational programs.
  • Skill in managing multiple people or programs.
  • Skill in utilizing available resources to support the mission and goals of the organization.

Preferred Experience: Minimum 2 years VA Health Connect Clinical Contact Center experience.