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Role Description

Bring your energy and customer‑first attitude to AAA Central Penn as our next Dispatch Specialist! In this fast‑paced role, you’ll be the friendly voice our members rely on when they need Roadside Assistance, connecting them with help through our incredible network of skilled contractors.

• Oversee the full roadside assistance experience, providing timely follow‑ups and empathetic, urgent support when our members need it most.
• Dispatch requests to our trusted contractors, giving them all the details they need—from the situation and vehicle issue to exact location and anything else that keeps service smooth and efficient.
• Prioritize calls based on safety, urgency, weather, and traffic to get help where it’s needed fastest.
• Gather information accurately and share it in a concise, easy‑to‑understand way.
• Explain solutions, safety tips, covered benefits, weather‑related service alternatives, repair options, and any additional charges—so there are no surprises.
• Provide updates on any changes to their service, ensuring members always know what’s happening.
• Handle each interaction professionally and positively, following AAA Central Penn’s “one‑call” service philosophy.
• Foster great relationships with our contractor network to make sure members receive quick, reliable, high‑quality service.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call‑center experience is a plus.
• Top‑notch listening skills.
• Strong communication skills by phone, email, or live chat.
• Comfortable navigating multiple computer systems and learning new tools quickly.
• Ability to spot issues, think through solutions, and make logical decisions.
• Reliable internet connectivity for remote work.

Requirements

• Attendance is mandatory at in-person meetings and trainings held several times a month.
• This position does require holidays as scheduled.
• This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Benefits

• Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO.
• 1 personal day.
• 8 paid company holidays including Christmas Eve and New Year’s Eve.
• Medical, Dental, and Vision benefits.
• Health Savings Account (with employer contribution) and Flexible Spending Account options.
• 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
• Life Insurance and Long Term Disability at no out of check cost to our team.
• Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts and perks including travel, branch services, car batteries, and more!