• As a subject matter expert the Sr. Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer. • Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. • Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering. • Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales. • Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation. • Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders. • Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants. • Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures. • Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives. • Help contribute to an innovative culture and customer experience every day.