• Develop and manage client relationships, serving as the primary point of contact for key accounts. • Generate new business opportunities by expanding within existing accounts. • Collaborate with clients to understand business challenges and align solutions across physical security and managed services. • Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions. • Stay current with new security technologies, products, and industry trends to advise clients effectively. • Partner with technical teams to ensure client needs are accurately translated into deliverables • Identify opportunities for up-selling and cross-selling across the security and IT service portfolio.