• Support the COO in designing and maintaining internal systems that enable the organization to operate effectively. • Maintain key internal resources so critical information, decisions, and processes remain visible, searchable, and easy for teams to navigate as the company grows. • Partner with the COO to lead internal initiatives, introducing improved ways of working, and supporting teams as new systems or operational practices are implemented. • Oversee the day-to-day operational management of company technology systems, including employee access, licensing, and basic infrastructure coordination. • Manage vendor relationships, prioritize requests, and ensure timely resolution of technology issues while maintaining high standards for responsiveness, reliability, and service quality. • Serve as a key operational partner to the COO in maintaining financial visibility across the organization. • Assist the COO in supporting the organization’s commitment to disciplined financial management by monitoring spending across teams and ensuring financial practices remain consistent with company priorities. • Support the COO in coordinating the operational rhythm of the enterprise, leadership team and board engagement cycles. • Help maintain focus by supporting the coordination of leadership priorities and schedules. • Coordinate the planning and execution of key company moments including leadership offsites, company gatherings, and industry events. • Support high-priority initiatives led by the COO and leadership team by stepping in to advance urgent or complex workstreams, gathering information across teams, and ensuring important initiatives continue to move forward.