Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana,...

The specialist will serve as the first point of contact for client customers, answering account questions and resolving issues related to SSL, servers, and relational databases. This involves performing routine call center activities while communicating empathetically and keeping customer profiles updated.

The role is responsible for providing end-to-end customer support, building rapport, and handling various inquiries, including technical questions and problem resolution, while upholding the company's service delivery strategy. Employees must actively center customer needs, create personal connections, and communicate professionally across multiple platforms like SMS, eChat, email, or phone.

The representative handles inbound calls from members regarding general and complex inquiries, while also making outbound calls for issue resolution or information gathering. Key duties include verifying member information, resolving issues to ensure a seamless experience, and maintaining required production and quality standards.